Terms & Conditions

The following terms and conditions apply to all venues operated by Brucan Pubs at the time of redemption, referred to hereafter as The Group.

The list of venues we operate may change with little or no notice, you should always inform the venue of your specific offer redemption at the point of booking to ensure it is still valid.

The Greene Oak / The Drumming Snipe / The Greyhound / The Star / The White Oak / Goswell & Birds

Brucan Pubs reserve the right to change the terms and conditions across all offers and promotions without notice.

Please check the Terms and Conditions page on our website for updates.

Friends of Brucan Loyalty Rewards

By signing up to our marketing database you will automatically be added to our Loyalty Rewards program ‘Friends of Brucan’ (FoB).

In return for your valued loyalty, we will contact you from time to time with offers, promotions and discounts which we feel may be of interest and benefit to you based on the data we collect from your visits.

All Loyalty offers are sent to you via email and held in your ‘Airship Wallet’.
You may access this at any time by clicking on one of our FoB specific emails or bookmarking the website to your device.
All current vouchers will show in your wallet, expired or not earned vouchers will be greyed out.
To redeem your offer simply show the voucher to your server at time of paying.
Your voucher is a one-time code with live countdown and once redeemed will time out in 20 second and cannot be viewed again
Do not view or redeem your voucher code unless you are ready to present it to a member of the team
Screen shots, photos or copies of voucher screens will not be accepted.
We cannot extend, renew or view previously redeemed vouchers
Due to the reliance on proof of presence data, FoB is not available to employees of Brucan Pubs venues, nor to those who work for any sister or associated company.

1 - Sign-Up Reward - Welcome to Friends of Brucan

24 hours after signing up to FoB, you will receive a welcome email from us offering a free pint of draught or cask beer or a 175ml glass of house wine, welcoming you as a ‘Friend of Brucan’, to redeem this offer simply click ‘redeem voucher’ when ordering your drink to receive your onetime unique voucher code.

2 – Happy Birthday

One month prior to your birthday we will email you a birthday treat as a Friend of Brucan. Valid for the 2 weeks prior and 2 weeks after your DOB this offer entitles you to a complimentary bottle of house fizz, to redeem this offer simply click ‘redeem voucher’ when ordering to receive your onetime unique voucher code.

3 – We’ve Missed You

Based on the frequency of your Wi-Fi log-ins and digital presence we are notified if a guest has not visited for 6 months. In this instance you will receive a ‘50% off dinner! That’s too good to ignore’ email prompting a return visit to remind you of how much you love our pub with a discount on your food bill for a table of up to 4 people including children.

4 - Periodic Offers

As a member of Friends of Brucan you will receive periodic emails with offers and vouchers to reward your loyalty. The number of offers received will depend on the frequency of your visits, the more you visit, the more rewards you will receive.

Offers cannot be used on Bank Holidays, Valentine’s Day, Mother’s Day, Easter Sunday, Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve or New Year’s Day.
You must mention The Offer at the time of booking or ordering to receive your discount.
A live offer code must be presented when paying the bill. No code, no discount.
The Offer may not be used in conjunction with any other promotions, discounts, online orders, fixed-price set menus or function menus, theme evenings, supper clubs or Christmas and New Year set menus.
Only one Offer redemption is allowed per table per bill transaction. Split bills will not be counted as multiple transactions in this instance. One redemption per visit is permitted.
The Offer may be specific to one venue and may not be available at all our venues – check specific offers for details.
The Offer cannot be used with a takeaway order.
Offer Specific Terms and Conditions may apply – always read the offer collateral carefully.

Enjoy 20% off your food bill when dining from our Main Menu

Available Monday-Saturday, Lunch and Dinner
The Offer can be used for tables of up to 4 people including children.

Enjoy a Cocktail on 'The House' – Enjoy one cocktail 'on the house' when you order one at the bar.

Must be ordered from house cocktail list only.
Cheapest cocktail is complimentary
Not redeemable on dining tables, this offer is valid at the bar only.

Weekday Burger and Brew - Enjoy a free pint of draught or cask beer with any burger

Enjoy one complimentary pint of cask or draught beer when ordered at the same time as any burger from the main menu or specials menu
Available Monday - Friday only.
Only one pint per code used will be dispensed for free.

Enjoy 2 for 1 on Main courses - Enjoy any two main courses for the price of one.

Offer available on our A La Carte and Sunday menus only
Offer not available on Set Lunch or any other promotions
Offer applies to the value of one diners bill part only

Buy 2 large glasses of wine and Enjoy the rest of the bottle on us!

Offer must be redeemed at point of order an d cannot be added or applied to a bill retrospectively.
Offer available on all wines sold by the glass excluding Fine Wines, Coravin and Secret Cellar lists.
Offer available on any day of the week
Offer redeemable whilst dining or as an order at the bar but must be requested at time of order so that a full bottle can be dispensed in the first instance.

3 courses for the price of 2 on our Set Lunch Menu

Order two courses from our weekday Set Lunch menu and get your pudding or coffee on us.
Offer applies to the value of one diners bill part only

Brucan Bingo

Brucan Bingo is due to be discontinued in 2025 and will be replaced in its entirety by our digital rewards platform Friends of Brucan. No further cards will be issued but completion and redemption of existing cards will continue until August 2025 after which they will no longer be accepted.

Upon completion of a fully stamped Brucan Bingo card, you are entitled to a 50% discount on total bill for up to two guests.

A discretionary service charge will be added to your bill.
The discount is only applicable to the a la carte menu.
The discount is not redeemable on key dates throughout the year including but not exclusively,
Valentine’s Day, Mother’s Day, Father’s Day, Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve and New Year’s Day and other bank holidays.
You must contact us in advance to book your table to redeem the 50% discount.
Redemption is at the discretion of the company and only valid when dining at the pub.
Only one stamp is allowed per table per bill transaction.

2 or 3 course Set Lunch - Stamp can be earned Monday – Friday when dining on the Set Lunch menu

Saturday Brunch - Stamp can be earned when ordering a minimum of two course on our Saturday brunch menu

A la Carte - Stamp can be earned when ordering from our main menu, Monday – Saturday, lunch and dinner.

Sunday - Stamp can be earned on any Sunday, lunch or dinner all year round.

Email Offers, Periodic Promotions and Discounts

Throughout the year The Group may contact you via email or social media with periodic offers, discounts and promotions as part of our annual marketing schedule {Collectively known as The Offer}.

The Offer can be used for tables of up to 6 people including children.
The Offer cannot be used on Bank Holidays, Valentine’s Day, Mother’s Day, Easter Sunday, Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve or New Year’s Day.
Offer Specific Terms and Conditions may apply – always read the offer collateral carefully.
You must mention The Offer at the time of booking in order to receive your discount.
The Offer or voucher (digital or physical) must be presented when paying the bill. No asset, no discount.
The Offer may not be used in conjunction with any other promotions, discounts, online orders, fixed-price set menus or function menus, theme evenings, supper clubs or Christmas and New Year set menus.
Only one Offer redemption is allowed per table per bill transaction.
The Offer may be specific to one venue and may not be available at all our venues – check specific offers for details.
The Offer Emails cannot be used with a takeaway order.

Kid’s Eat Free Promotions

Are limited to times started in marketing collateral
Apply to the Children’s Menu only
Maximum 2 children per full paying adult
Maximum 12 years of age of for children redeeming

Third Party Vouchers

From time to time The Group may engage third party marketing companies to offer vouchers, discounts or incentives to their database of guests to dine in our venues.

Please advise our team of your voucher type and PIN when making your reservation.

All monies paid for any third-party vouchers remain with those agents until the point of redemption. The Group cannot offer refunds or extensions on any third-party vouchers.

The Group reserves the right to terminate all third-party agreements without notice and accept no liability for losses incurred as a result.