Terms & Conditions

The following terms and conditions apply to all venues operated by Brucan Pubs at the time of redemption, referred to hereafter as The Group.

The list of venues we operate may change with little or no notice, you should always inform the venue of your specific offer redemption at the point of booking to ensure it is still valid.

The Greene Oak / The Drumming Snipe / The Greyhound / The Star / The White Oak / Goswell & Birds

Brucan Pubs reserve the right to change the terms and conditions across all offers and promotions without notice.

Please check the Terms and Conditions page on our website for updates.

Loyalty Rewards

By signing up to our marketing database you will automatically be added to our Loyalty Rewards program ‘Friends of Brucan’ (FoB).

In return for your valued loyalty, we will contact you from time to time with offers, promotions and discounts which we feel may be of interest and benefit to you based on the data we collect from your visits.

  • All Loyalty offers are sent to you via email and held in your ‘Toggle Wallet’.
  • You may access this at any time by clicking on one of our FoB specific emails.
  • All current vouchers will show in your wallet, expired or not earned vouchers will be greyed out.
  • To redeem your offer simply show the voucher to your server at time of paying.
  • Your voucher is a one-time code with live countdown and once redeemed will time out in 2 minutes and cannot be viewed again
  • Do not view or redeem your voucher unless you are ready to present it to a member of the team
  • Screen shots, photos or copies of voucher screens will not be accepted. 
  • We cannot extend, renew or view previously redeemed vouchers

1 - Sign-Up Reward Welcome to Friends of Brucan

24 hours after signing up FoB, you will receive a welcome email from us offering free pint or glass wine on the house, welcoming as ‘Friend Brucan’, redeem this offer simply click ‘redeem voucher’ when ordering your drink onetime unique voucher code

2 – Happy Birthday

One month prior to your birthday we will email you a birthday treat as a Friend of Brucan. Valid for the 2 weeks prior and 2 weeks after your DOB this offer entitles you to a complimentary bottle of hours fizz, to redeem this offer simply click ‘redeem voucher’ when ordering to receive your onetime unique voucher code.

3 – We’ve Missed You

Based on the frequency of your Wi-Fi logs ins and digital presence we are notified if a guest has not visited for 6 months. In this instance you will receive ‘We Have You’ email prompting return visit to remind how much love our pub with 10% discount food bill.

Brucan Bingo

Upon completion of a fully stamped Brucan Bingo card, you are entitled to a 50% discount on total bill for up to two guests.

  • A discretionary service charge will be added to your bill.
  • The discount is only applicable to the a la carte menu.
  • The discount is not redeemable on key dates throughout the year including but not exclusively, Valentine’s Day, Mother’s Day, Father’s Day, Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve and New Year’s Day and other bank holidays.
  • You must contact us in advance to book your table to redeem the 50% discount.
  • Redemption is at the discretion of the company and only valid when dining at the pub.
  • Only one stamp is allowed per table per bill transaction.

2 or 3 course Set Lunch - Stamp can be earned Monday – Friday when dining on the Set Lunch menu

Saturday Brunch - Stamp can be earned when ordering a minimum of two course on our Saturday brunch menu

A la Carte - Stamp can be earned when ordering from our main menu, Monday – Saturday, lunch and dinner.

Sunday - Stamp can be earned on any Sunday, lunch or dinner all year round.

Email Offers, Periodic Promotions and Discounts

Throughout the year The Group may contact you via email or social media with periodic offers, discounts and promotions as part of our annual marketing schedule {Collectively known as The Offer}.

  • The Offer can be used for tables of up to 6 people including children.
  • The Offer cannot be used on Bank Holidays, Valentine’s Day, Mother’s Day, Father's Day, Easter Sunday, Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve or New Year’s Day.
  • Offer Specific Terms and Conditions may apply – always read the offer collateral carefully. 
  • You must mention The Offer at the time of booking in order to receive your discount.
  • The Offer or voucher (digital or physical) must be presented when paying the bill. No asset, no discount.
  • The Offer may not be used in conjunction with any other promotions, discounts, online orders, fixed-price set menus or function menus, theme evenings, supper clubs or Christmas and New Year set menus.
  • Only one Offer redemption is allowed per table per bill transaction.
  • The Offer may be specific to one venue and may not be available at all our venues – check specific offers for details.
  • The Offer Emails cannot be used with a takeaway order.

Kid’s Eat Free Promotions

  • Are limited to times stated in marketing collateral
  • Apply to the Children’s Menu only 
  • Maximum 2 children per full paying adult
  • Maximum 12 years of age for children redeeming

Third Party Vouchers

From time to time The Group may engage third party marketing companies to offer vouchers, discounts or incentives to their database of guests to dine in our venues.

Please advise our team of your voucher type and PIN when making your reservation.

All monies paid for any third-party vouchers remain with those agents until the point of redemption. The Group cannot offer refunds or extensions on any third-party vouchers.

The Group reserves the right to terminate all third-party agreements without notice and accept no liability for losses incurred as a result.